Welcome to this episode of The New Warehouse Podcast. At Supply Chain Point 2026, Kevin spoke with Jon Bell, of UPS’s Advanced Technology Group, and Darryl Forbes, Vice President of Operational Technology at UPS. UPS delivers millions of packages every day, making visibility, reliability, and customer experience critical to success.
In this conversation, Bell and Forbes discuss how UPS is leveraging RFID technology to move beyond traditional package tracking and create what they describe as a smarter, more connected network. The discussion explores how RFID is improving visibility, reducing misloads, creating new customer touchpoints, and laying the foundation for predictive supply chain operations powered by real-time data.
